Hosted Voice Solutions

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J3's hosted voice solutions allow businesses to connect with their customers securely, on any device and on any network. Collaboration works across voice, video, conferencing, on-line meetings, and instant messaging in all sectors and integrated contact centers. Many of our hosted voice offerings connect with leading CRM packages to optimize business performance.   Here are some of the many features offered with J3's hosted voice solutions:

Easy to use

Intuitive interface across all devices: smart phone apps, web portal, desk-top phone and Windows PC soft phone.

Flexible and Scalable

Add, remove or reallocate users at any time, day or night. Apply different functionality as the needs of the organization change. Software updates are carried out for you automatically and are covered by the monthly fee.

Save time, energy and money

The cloud-based communications server can be established and configured rapidly. There’s no energy-consuming on-site box, thus avoiding capital expenditure. You pay only for the services you use each month.

Responsive design

The applications scale for best fit on the device being used.  Collaboration with screen sharing Video conferencing and screen sharing available to all PC and Mac participants.

Instant messaging

Chat for all users with a permanent record of all chat sessions.  Communicate from any device, anywhere Smart phones and tablets (iPhones/iPads and Android devices), as well as

Windows PC softphones and desk-top IP phones have full UC functionality.

Highly secure

All media streams between devices and the PBX are encrypted.

Integrated desk phones

You can avail of the rich set of  business voice features with our market-leading business phones.

Web based operator console

Shows the presence status of all users and allows single touch dialing and instant messaging.

Microsoft 365 and G-suite integration

Click-to-dial contacts and calendar scheduling of audio and video conferences.

Audio and web conferencing

Meet-me audio and video conference rooms available for all users.  External parties can be invited to participate; they don’t need to install any apps!

Hurricane Feature

In the event of unforeseen weather, any user of the system can remotely change the Auto-Attendant announcements to reflect the changed circumstances for callers.

Trunk Traffic Bursting

Allows a site to burst past its maximum line limit to handle traffic peaks.

Parking Spaces for Calls

Incoming customer calls can be parked and retrieved from designated Call Parking bays.