Contact Center Solutions

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As contact centers become more intutive, you task of chosing the right one because extremely difficult.  What system to chose? Who offers the best customer service? What tools do I really need? What tools would increase my customer experience? How easy is it to add a new agent?  The list goes on and on and on...

J3's team of consultants can help you navigate the difficult world of Contact Center and allow you to get back to more important things like your customers.  

MORE PRODUCTIVE

Bring all your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.

INCREASE YOUR CUSTOMER EXPERIENCE 

Accelerate your customer experience with a contact center solution that is easy to use and set up. intuitive for your team and never lets you down.

WORK SMARTER

Solutions that infuse the power of artificial intelligence into every element of the contact center, driving higher efficiency, cost savings and an improved customer experience.

WORK WITH THE TOOLS YOU KNOW

Your contact center software should integrate seamlessly with the tools your agents already use daily: 

• Salesforce
• Zendesk
• Google
• Service Now
• MS Dynamics

FEATURES AVAILABLE

• 50+ pre-built integrations
• Global scalability
• Cloud-native architecture
• ACD/IVR
• Intelligent Routing
• Omnichannel
• Real-time and historical reporting
• CTI
• Power Dialer
• Workforce management
• Quality management
• Speech analytics
• Self-Service
• One-click app ecosystem
• Advanced voice services
• 20+ certifications including SOC2 and HIPAA
• Artificial Intelligence